The rail company has announced the establishment, effective 1 December, a new schedule of compensation, which is applicable regardless of the reason for the delay.
Thursday 1st December, SNCF will indemnify the passengers of the TGV and the City, which has a delay of at least 30 minutes to their arrival, whatever the reason. the ” We decided to make this guarantee, the best guarantee of Europe “, a summary Rachel Picard, managing director of Voyages SNCF, a branch of the public undertaking responsible in particular for the exploitation of high-speed trains. The regulation in the european Union provides for compensation beyond a late hour.
Until now, the railway company dédommageait passengers only if the delay was attributable to you, including in the event of a strike, when the train schedules were known. But this rule excluded the vagaries of the external, such as weather events or malicious acts, which represent ” one-third of the delays “, according to the head.
Mme Picard has refused to disclose the cost of this new measure. the ” This will necessarily increase the demand for refunds “, has, however, admitted a spokesman of the railway company. According to calculations of the SNCF, this new bond, referred to as” significant progress ” to the users, could serve as a ” up to 50 % of travellers more “.
Read also : A user association upsets the SNCF
Amounts to ” more generous “
The rule is ” better than competitors “, ” simple “, the ” faster “ and ” more flexible “, argued for the responsible. The traveller will be able to make a claim online, click the link “guarantee punctuality” of the site STATION, upon the arrival of the train. It will ” a purchase in 48 hours “ and may use ” on all channels “ and ” several times, if he wishes, “.
The amounts of compensation are ” most generous, “ than those imposed by the european regulation : 25 % for a delay of 30 minutes to 2 hours, 50 % between 2 hours and 3 hours, and 75 % beyond. The european text, which entered into force in 2009, caps the compensation at 50 % from 3 hours of delay.
The european countries have had the possibility of extending the application of this text until 2024, in requesting an exemption of five years, renewable twice. France had requested a waiver until 2014. Since then, the SNCF, who remained ” be exempt from repaying to the external causes “, ” had discussions with the State and with Brussels new rules to put in place “, told Mme Picard.
Read also the interview with Guillaume Pépy : “The train must make the time”
According to the rail company, the rate of regularity of the TGV is 89.8% since the beginning of the year, the City 88.7 %.